This Privacy Policy explains how Smile Express collects, uses, and protects your personal information when you use our website and logistics services. By using our services, you consent to the practices described in this policy.
We collect information you provide directly, such as your name, phone number, email address, pickup and delivery addresses, and shipment details. We may also collect technical data such as your IP address and browser type to improve our website.
We use your information to process and deliver shipments, provide tracking updates, respond to inquiries, prepare quotes, improve our services, and comply with legal and regulatory requirements.
We do not sell your personal information. We may share it with delivery partners, customs authorities, and service providers only as necessary to fulfill your shipment or as required by law.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
We retain your personal information only as long as necessary to provide our services and meet legal, accounting, and regulatory obligations.
You have the right to access, correct, or request deletion of your personal information, subject to applicable laws of the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL).
If you have any questions about this Privacy Policy, please contact us at
info@smileexpress.saOur team is happy to explain how we handle your information.